Privacy Policy

We may collect personal information that you provide directly when you interact with the Site, including:

• full name
• email address
• phone number
• billing and payment information
• appointment and booking details
• information submitted through forms or communications
• information relating to a child or minor when services are requested on their behalf

Depending on the nature of the services, we may also collect information necessary to provide appropriate support, including:

• educational information
• behavioral or developmental context
• general family or situational information

We may automatically collect certain technical and usage information when you use the Site, including:

• IP address
• browser and device information
• pages visited and usage activity
• cookies and tracking data

We use personal information for the following purposes:

• IP address
• browser and device information
• pages visited and usage activity
• cookies and tracking data

We only collect information that is necessary for these purposes.

By providing personal information to Humanivia, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Where services involve a minor, consent must be provided by a parent, tutor, or legal guardian.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

We may share personal information in the following situations:

• with professionals or independent service providers involved in delivering services
• with third-party platforms used for payments, booking, communication, or videoconferencing
• where required by law or to protect rights, safety, or property

Only the information necessary for the intended purpose is shared.

Personal information is protected using reasonable administrative, technical, and physical safeguards appropriate to its sensitivity, including:

• restricted access to authorized individuals
• secure storage systems
• protective technical measures where applicable

Despite these measures, no method of transmission or storage is completely secure.

Personal information is retained only as long as necessary to:

• fulfill the purposes described in this Policy
• comply with legal obligations
• resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized.

The Site uses cookies and similar technologies to:

• improve functionality
• analyze usage and performance
• enhance user experience

You may adjust your browser settings to refuse cookies, although some features of the Site may not function properly.

Under applicable laws, including Québec's Law 25 and PIPEDA, you have the right to:

• access your personal information
• request corrections to inaccurate or incomplete data
• withdraw your consent
• request deletion of your information where permitted
• request information about how your data is used

Personal information may be stored or processed outside of Québec or Canada by certain service providers. Appropriate safeguards are implemented to ensure continued protection of your information.

Humanivia provides services that may involve children. Personal information relating to minors is collected only when necessary and with the consent of a parent or legal guardian.

Parents or guardians may request access, correction, or deletion of a child's information.

The Site may contain links to third-party websites or services. Humanivia is not responsible for their privacy practices and encourages users to review their policies.

In the event of a confidentiality incident involving personal information, Humanivia will:

• assess the risk of harm
• notify affected individuals where required
• report to authorities when applicable

This Privacy Policy may be updated at any time. The updated version will be posted on the Site with a revised date.

Continued use of the Site constitutes acceptance of any changes.